Before contacting our technical support you should look for your issue in our FAQ below.

 

NOTE:  When contacting us, please send us your browser version and your operating system version and send your concern in an e-mail to webmaster@kx96.astral.com

 

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Question: I cannot seem to connect to your stream in my Windows Media Player?
Answer: Now you can only connect to our streams from the websites and not directly using your Windows Media Player program.

Question: I want to stream your station over the Internet. But what do I need?
Answer: To successfully stream you need an Internet connection of at least 56 Kbps and the latest Adobe Flash Player.

Question: The player says it is connecting but never connects.
Answer: Our servers could be down or we could have too many people accessing our streaming feed at one particular time.  Try again in a few minutes and if it still does not work, send us an e-mail.

Question: The player says it is buffering frequently and interrupts your live stream.
Answer: There are delays introduced by the congestion on the Internet and sometimes by the speed of your Internet connection. Unfortunately, there is not much that we can do to rectify this problem. If you are on dial-up this may occur frequently.

Question: The player says it is waiting and then never connects.
Answer: Close your browser, wait 5 minutes and then try re-connecting. Sometimes we restart our streams and this causes the current streams to go into a 'waiting' state.

Question: Does your stream work on Windows, Mac and other platforms?
Answer: Yes. Our stream works on Windows, Macs and flavours of Unix, however we only support it on Windows and the Mac operating system.

 

Question: How do I unsubscribe from the Newsletter?
Answer: If you would like to unsubscribe from our stations newsletter, please click the 'unsubscribe' link at the bottom of the most recent newsletter you have received. On the page that you are directed to that has your email address at the top, select the "Unsubscribe from list" checkbox and click the 'GO' button, you will now be unsubscribed automatically from the newsletter. If you run into any problems or have any questions or concerns about this process, please email muhrich@astral.com and we will get back to you as soon as possible.